RETURNS, EXCHANGES & REFUNDS

Refunds & Exchanges

We appreciate your understanding and ask that you please choose carefully when shopping with us, as we do not offer refunds or exchanges for change of mind, including purchases made with Afterpay.

Faulty or Damaged Items

We take great care in packaging your items so they reach you safely and promptly. However, once your order has been marked as delivered by Australia Post, any items that arrive damaged or faulty must be reported to us within 3 business days.

To start the process, please email us at info@theeternalspirit.com.au with:

A clear photo of the faulty or damaged item
Your invoice number or proof of purchase

If you prefer to come into the store, please bring the item along with your receipt.

We’ll work with you to resolve the issue fairly and efficiently — thank you for your patience while we do so.

Jewellery Warranty

All of our jewellery is covered by a lifetime manufacturing warranty.

This warranty covers manufacturing faults only and does not apply to general wear and tear, accidents, or misuse.

If damage has occurred outside of a manufacturing fault, we can usually repair the item at a reasonable cost. Any repair costs will be discussed and agreed upon between Eternal Spirit and the customer before proceeding.

In the unlikely event your item is affected by a manufacturing defect, please email us to begin the process.

Please allow 4–12 weeks for repairs depending on the nature of the item, the supplier involved, and the complexity of the repair.
The cost and responsibility of returning the item to Eternal Spirit lies with the customer.
Eternal Spirit will cover the return postage of the repaired item back to the customer.

Sale Items

All sale items are final.

We do not offer refunds or exchanges on sale stock, so please choose carefully.

Elasticated Crystal Bracelets

Our elastic crystal bracelets are one of our most popular and affordable items. However, due to their elastic design and bulk production, we are unable to offer refunds or exchanges if the elastic stretches or breaks after purchase.

These bracelets are sold as-is.