20% OFF CRYSTAL BRACELETS WITH THE CODE "EMBRACEME" FREE SHIPPING $100+

SHIPPING

ORDERS

  • Please allow up to 1 full business day for us to process your order.
  • You will get notification when your order is being processed.
  • We DO NOT process orders on South Australian or Australian public holidays as we are closed. 
  • Because we also operate as a physical store and run off the same inventory, there may be a small likelihood that the item you requested becomes no longer available because it may have just been sold in store.  In the event that the items you ordered suddenly become unavailable, you will be notified and we will offer a full refund or if you wished, we are happy to offer a similar item. 
  • You will get a notification and a tracking number when you order has been sent.
  • Crystal Singing Bowls and Himalayan Salt Lamps are not eligible for free shipping regardless of the amount.


SHIPPING INFORMATION

POSTAL COMPANY

  • Australia Post

DESTINATIONS

  • Australian addresses only.
  • No international shipping at this stage.


REGULAR STANDARD POST

  • All regular standard post orders are sent with a tracking number and DO NOT require a signature on delivery as standard. 
    This means that the parcel will be dropped off at the shipping address you provided regardless if there is a person there to pick it up or not. 
    For safety reasons, if you wish for someone to be present and to sign and account for your package, please make sure you choose the 'signature on delivery' option when checking out.  It is NOT our responsibility if your parcel goes missing after it has been recorded as 'delivered' and you did not choose the signature on delivery option. 
  • For orders under $99.99, regular standard shipping with tracking and no signature on delivery is $10 (excluding salt lamps and crystal singing bowls).
  • For orders over $100, regular standard shipping with tracking and no signature on delivery is FREE (excluding salt lamps and crystal singing bowls).
  • All postage of Crystal singing bowls include insurance + signature on delivery as standard. 
  • Due to COVID, REGULAR SPEED shipping for:
    • METRO AREAS
      SOUTH AUSTRALIA
      2 - 3 business days (please remember that this is on top of the 1 business day to process your order)
      OTHER STATES IN AUSTRALIA
      3 - 5 business days (please remember that this is on top of 1 business day to process your order)
    • NON-METRO AREAS
      SOUTH AUSTRALIA

      3 - 5 business days (please remember that this is on top of 1 business day to process your order)
      OTHER STATES IN AUSTRALIA
      4 - 7 business days (please remember that this is on top of 1 business day to process your order)
  • All parcels are sent with a tracking number and you should get it sent to your email but if you do not get it, please feel free to email us for it.  Please note that it can sometimes take up to 48hrs before tracking information is visible.


EXPRESS POST

  • All express post orders are sent with a tracking number and DO NOT require a signature on delivery as standard.  
    This means that the parcel will be dropped off at the shipping address you provided regardless if there is a person there to pick it up or not.  
    For safety reasons, if you wish for someone to be present and to sign and account for your package, please make sure you choose the 'signature on delivery' option when checking out.  It is NOT our responsibility if your parcel goes missing after it has been recorded as 'delivered' and you did not choose the signature on delivery option. 
  • For orders under $99.99, express shipping with tracking and no signature on delivery is $17.
  • For orders over $100, express shipping with tracking and no signature on delivery is $22.
  • Express shipping excludes Salt lamps and Crystal singing bowls.  If you wish for these items to be sent express, please contact us for a quote.
  • Due to COVID19, EXPRESS SPEED shipping for:
    • METROPOLITAN AREAS
      SOUTH AUSTRALIA
      2 - 3 business days (please remember that is on top of up to 1 business day to process your order)
      OTHER STATES IN AUSTRALIA
      2 - 4 business days (please remember that this is on top of up to 1 business day to process your order)
    • NON-METROPOLITAN AREAS
      SOUTH AUSTRALIA

      3 - 4 business days (please remember that this is on top of 1 business day to process your order)
      OTHER STATES IN AUSTRALIA
      3 - 5 business days (please remember that this is on top of 1 business day to process your order)
  • All parcels are sent with a tracking number and you should get it sent to your email but if you do not get it, please feel free to email us for it.  Please note that it can sometimes take up to 48hrs before tracking information is visible.


IN-STORE PICKUP

  • You can always choose to pick up your online order in-store for FREE!  However, pick up is only available during shop hours so please check our trading hours beforehand either by website, social media or by calling us on 0882719666.
  • As a minimum standard, you will need to present either your ID OR an email confirmation (on paper or phone) when you come in to pick up your order.
  • On the rare occasion, if required, we reserve the right to see a form of ID as well as the credit card that was used in the transaction if our online platform is asking for it.
  • Your order will be held for 14 days as a minimum.  If for some reason, you require a longer time, please call or email us to let us know.