Frequently Asked Questions

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you'd like to check your order history and have your shopping basket items and payment details saved for next time. It's quick and easy to create an account. Just visit https://www.theeternalspirit.com.au/account/register and follow the instructions on-screen.

Yes! You'll receive an order confirmation email immediately after placing your order. This email includes your order number, items purchased, and shipping details. If you don't receive it within a few minutes, please check your spam/junk folder. If you still can't find it, contact us at info@theeternalspirit.com.au or call 0434 549 194 and we'll resend it.

Yes, you can place your order online and choose to pick up your goods at our store to save time. All you need to do is either show us your ID or your email confirmation. Please note that all pickups must be during our shop hours—check these first before coming in. If you're unsure, give us a call on 0434 549 194 and ask. Unless we experience high volumes of online orders (for example, after public holidays), orders should be ready for pickup within 4 hours of placing them. Once your order is ready, you will receive an email confirming you can come in to collect it. If you haven't received such an email, most likely your order isn't ready yet. However, if you happen to be passing by our shop at a certain time and want to time your pickup, just give us a call in advance, and we will do our best to fast track your order so it's ready for you. Sometimes, things can get busy in the shop, which may cause a slight delay in processing.

Not officially at the checkout but under the right conditions, it could be negotiated by simply emailing us.

Regular shipping (free over $150): Metro areas 4-5 business days, rural areas 5-7 business days. Express shipping: Metro areas 3-4 business days, rural areas 4-6 business days. We don't guarantee next-day delivery for express orders. Note: We don't process orders on public holidays.

Regular shipping costs a minimum of $10 for any orders under $99.99. Orders over $150 qualify for FREE shipping (Australia only). Signature on delivery is optional and not included in these shipping costs, but it can be added for $5 if needed. Express shipping is available, with prices shown at checkout. Please note that Australia Post no longer guarantees next-day delivery for express post, but it is usually a day or two faster than regular post.

Yes! We ship to selected international destinations via Australia Post Express with tracking and signature on delivery as standard. Delivery times are approximately 5-10 business days for New Zealand, Canada & USA, and 6-11 business days for Asia. Note: You're responsible for all import duties, customs, and local sales taxes. Our free shipping promotion only applies to Australian addresses.

All parcels are sent with a tracking number that should be emailed to you. If you don't receive it, please email us at info@theeternalspirit.com.au. Note that tracking information can sometimes take up to 48 hours to become visible.

We do not offer refunds or exchanges, so please choose carefully. All sale items are final. Any purchases made with Afterpay cannot be refunded either.

Any faulty or damaged items must be reported within 3 business days of your order being delivered. Please email us at info@theeternalspirit.com.au with a photo of the faulty or damaged item and your invoice number, and we'll negotiate a solution to your satisfaction.

Yes! Our jewellery is covered by a lifetime guarantee for manufacturing defects only. This does not include general wear and tear, accidents, or misuse. If there's a manufacturing fault, email us to start the process. Repairs can take 4-12 weeks depending on the item and complexity. You are responsible for shipping the item to us, and we will cover return shipping once the repair is complete.

Since we operate both online and in-store from the same inventory, there's a small chance an item may sell in-store after you order online. If this happens, we'll notify you immediately and offer a full refund or a similar item.

We're located at 376a Unley Road, Unley Park, South Australia 5061.

Monday to Saturday: 10:30am - 4:30pm, Sunday: 12:00pm - 4:00pm. We are closed on public holidays.

You can call us at 0434 549 194 or email info@theeternalspirit.com.au. You can also visit us in-store at 376a Unley Road, Unley Park SA 5061.

Any positions that may become available in our shop will always be advertised on all of our platforms, including Facebook, Instagram, this website, and our subscriber newsletter. Please follow any of these platforms to find out if any opportunities arise. Otherwise, if we are not currently seeking staff, please understand that we will not respond to any employment inquiries.

It could be some old stagnant energy or something more sinister like a negative spirit playing tricks. The first step you should try is to grab a white sage smudge stick, burn it, and see if it helps. Burning white sage is like giving your home an energetic shower. Many people don't cleanse their homes very often, so there might be a buildup of bad energy that just needs to clear out. If doing this a few times doesn't seem to fix the issue, it could be something more serious, like the presence of a spirit. In that case, you might want to seek the help of a psychic medium who can find out what's going on.

We're very thankful to be part of a vibrant community of independent practitioners leasing space at Eternal Spirit, offering a range of readings and healing sessions. While Eternal Spirit doesn't handle their bookings, we warmly invite you to visit us in-store, where we have contact details and information for many of these talented practitioners. Our team is always happy to help guide you to the right person based on what you're after. Whether you're seeking tarot readings, energy healing, intuitive guidance, or other services, our practitioners bring a wealth of experience and special gifts to support your journey. Thank you for being part of this lively community and for supporting these amazing healers and readers. We look forward to welcoming you and helping you connect with the right practitioner for your needs.

Yes! Whether you're hosting a healing circle, a meditation session, a creative class, or a training, our space is ideal for bringing your vision to life. We offer a cosy 4m×4m room perfect for smaller gatherings, consultations, or one-on-one sessions. Both areas are thoughtfully designed to support a calm, welcoming, and focused atmosphere, equipped with everything needed to run your workshop smoothly. For details, availability, and booking information, please visit the Space Hire section on our website. We can't wait to support your next event!

Yes! We do have a rotational reading nook available for casual daily hire. This flexible and inviting space is perfect for healers and readers who want to connect with clients in our shop on a per-day basis without a long-term commitment. The reading nook offers a peaceful, comfortable environment designed to support focused and meaningful sessions. It's ideal if you're looking to work occasionally or test out being part of our community. If you're interested, please reach out to us for more details on availability, rates, and how the rotation schedule works. We're happy to answer any questions and help you find the right fit for you. We look forward to supporting your journey and welcoming you into our vibrant community at The Eternal Spirit!

Trust your intuition! Many people find they're naturally drawn to the crystals they need. You can choose based on the crystal's properties and what you're seeking (e.g., rose quartz for love, amethyst for calm, citrine for abundance), by your zodiac sign or birthstone, or simply by which crystal catches your eye. Visit our Crystal Reference Guide or come into our store, where our team can help guide you to the perfect crystal for your needs.

Crystals absorb energy and should be cleansed regularly. Popular methods include smudging with white sage or palo santo, placing them under moonlight (especially during a full moon), running them under cool water (check if your crystal is water-safe first), burying them in the earth overnight, or using sound vibrations from singing bowls. We recommend cleansing new crystals when you first bring them home and then regularly, based on how often you use them.

After cleansing, you can energise your crystals by placing them in sunlight for a few hours (be cautious as some crystals may fade in direct sun), moonlight overnight, on a selenite charging plate, or by setting an intention while holding the crystal. To activate your crystal, hold it in your hands, close your eyes, and clearly state your intention for what you'd like the crystal to assist you with.

Store crystals in a secure place away from direct sunlight if they tend to fade, like amethyst or rose quartz. Keep them separated to avoid scratching softer stones. Handle them with care since some crystals are fragile. Cleanse them regularly, especially after intense energy work or if they've been touched by others. For crystal jewellery, remove before swimming, showering, or exercising to safeguard both the crystal and the setting.

We are dedicated to providing authentic, natural crystals and are careful about ethical sourcing. We collaborate with trusted suppliers who share our commitments to sustainability and fair trade. If you have questions about a particular crystal's origin or authenticity, our knowledgeable in-store team is happy to discuss the sourcing of our products.